Pet Profile
Start here — your sitter gets everything at a glance. Use the AI builder to fill this in faster.
VuraPet AI Assistant
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Your Pet's Name
Add details below to complete your profile
Basic information
Your pet's essential details
Vet & owner contacts
Critical contacts for your sitter
Emergency Decision Guide
Your sitter follows this step-by-step — no panic, no guessing.
Is your pet acting differently today?
Follow this guide from top to bottom
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YES — something seems off
NO — continue normal routine ✓
↓
Step 1 — check these 4 vital signs
Eating normally?
Drinking water?
Using bathroom normally?
Normal energy & mood?
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Yellow zone — 1 or 2 signs are off
1. Text the owner first · 2. Wait 2–4 hours
3. Try a comfort item · 4. Monitor closely
No improvement after 4 hours → move to Red Zone
3. Try a comfort item · 4. Monitor closely
No improvement after 4 hours → move to Red Zone
↓
🚨 Red zone — call vet immediately if any of these:
Cannot stand or walk · Vomiting 3+ times · Pale or blue gums
Difficulty breathing · Seizure or collapse · Suspected poisoning
Difficulty breathing · Seizure or collapse · Suspected poisoning
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✅ All good — continue normal routine
Condition-specific protocols
⚡ Epilepsy
💉 Diabetes
😰 Anxiety
❤ Heart
🦴 Arthritis
⚡ Epilepsy — Seizure Protocol1. Stay calm — do NOT restrain.
2. Time the seizure. Over 5 minutes → emergency vet immediately.
3. Clear area of furniture to prevent injury.
4. Do NOT put hand near the mouth.
5. After seizure: quiet, dark room — disoriented for 10–30 minutes.
6. Call owner and vet after every seizure, even if recovered.
2. Time the seizure. Over 5 minutes → emergency vet immediately.
3. Clear area of furniture to prevent injury.
4. Do NOT put hand near the mouth.
5. After seizure: quiet, dark room — disoriented for 10–30 minutes.
6. Call owner and vet after every seizure, even if recovered.
💉 Diabetes — Hypoglycaemia ProtocolSigns: weakness, trembling, confusion.
1. Do NOT give insulin if showing these signs.
2. Rub honey or corn syrup on gums immediately.
3. Call vet and owner right away.
4. Never skip or delay meals.
1. Do NOT give insulin if showing these signs.
2. Rub honey or corn syrup on gums immediately.
3. Call vet and owner right away.
4. Never skip or delay meals.
😰 Anxiety — De-escalation Protocol1. Speak in a low, calm voice.
2. Retrieve comfort item.
3. Reduce stimulation — close curtains, lower TV volume.
4. Do not force interaction.
5. Severe anxiety lasting over 2 hours → call the owner.
2. Retrieve comfort item.
3. Reduce stimulation — close curtains, lower TV volume.
4. Do not force interaction.
5. Severe anxiety lasting over 2 hours → call the owner.
❤ Heart Condition — Restricted Activity Protocol1. No running, jumping, or intense play.
2. Signs of concern: coughing at rest, rapid breathing, blue/grey gums.
3. Any of those signs → emergency vet immediately.
4. Never skip cardiac medication.
2. Signs of concern: coughing at rest, rapid breathing, blue/grey gums.
3. Any of those signs → emergency vet immediately.
4. Never skip cardiac medication.
🦴 Arthritis — Mobility Protocol1. Assist with stairs — never force jumping.
2. Sleeping area padded and at ground level.
3. Shorter, more frequent walks — stop if limping worsens.
4. Do not skip anti-inflammatory medication.
2. Sleeping area padded and at ground level.
3. Shorter, more frequent walks — stop if limping worsens.
4. Do not skip anti-inflammatory medication.
⭐ FREE BONUS FEATURE
The First 10 Minutes Card
Auto-built from your profile. Print it and stick it on the fridge. The first 10 minutes of any emergency are the most critical — this card tells your sitter exactly what to do, minute by minute, for YOUR specific pet.
Your Pet's Emergency Action Card
Fill in the Pet Profile to personalise this card
Add a personal note
Anything specific your sitter should know in a crisis
⭐ FREE BONUS FEATURE
Daily Health Snapshot
Print one sheet per day of your trip. Your sitter fills it in, takes a photo, and sends it to you on WhatsApp. 3 days included free.
✈ EXCLUSIVE FREE FEATURE — only on VuraPet
Pet Travel Ready™ Planner
The only pre-travel checklist built specifically for pet owners leaving on a trip.
Your trip preparation progress
0 of 47 tasks complete
Phase 1 — 6 weeks before departure
Paperwork, vet appointments, vaccinations
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Phase 2 — 3–4 weeks before departure
Health certificates, microchip, carrier training
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Phase 3 — 1 week before departure
Packing, sitter briefing, final checks
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Phase 4 — 48 hours before departure
The most critical window
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Phase 5 — the handover day
Everything the sitter needs before you walk out the door
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Vet certificate & document tracker
Track your pet's travel documents in one place
🐾 Document checklist — fill in expiry dates
Rabies vaccine — expires
Health certificate — issued
Microchip number
Vet issuing certificate
Import permit # (if needed)
Airline pet booking ref
Privacy Policy
VuraPet QuickVault privacy notice for South African users. Contact: support@vurapet.co.za | Website: vurapet.co.za
This policy is a practical POPIA-aligned privacy notice for the app. It should be reviewed by a South African attorney before public launch or commercial use.
What we collect
Information needed to create and share a pet-care vault
- Account details such as email address and authentication information.
- Pet-care details such as pet name, breed, age, allergies, medication, conditions, vet details, owner contact details, sitter instructions, travel dates, and emergency notes.
- Technical information such as browser type, device information, app storage, and basic logs needed for security, troubleshooting, and service delivery.
Why we process it
Purpose specification and minimal use
- To create, save, sync, and display your QuickVault.
- To let you share emergency instructions with a pet sitter or emergency contact.
- To provide support, maintain security, prevent misuse, and improve the service.
- To send service messages related to your account.
Your POPIA rights
Access, correction, deletion, objection, and complaints
- You may request access to the personal information VuraPet holds about you.
- You may ask for inaccurate, irrelevant, or outdated information to be corrected or deleted.
- You may object to certain processing where POPIA gives you that right.
- You may withdraw consent where processing is based on consent.
- You may complain to the Information Regulator South Africa if you believe your rights have been infringed.
Send privacy requests to support@vurapet.co.za.
Sharing and security
How pet and owner data is protected
- We do not sell your pet or owner information.
- Your vault may be shared when you choose to send it through WhatsApp, download it, print it, or give access to another person.
- Third-party services such as hosting, database, and payment providers may process information only as needed to provide the service.
- Information is kept only for as long as needed for the service, legal duties, or legitimate business records.
Terms & Conditions
Terms for using VuraPet QuickVault. Contact: support@vurapet.co.za | Website: vurapet.co.za
These terms are drafted for a South African online service and should be reviewed by a qualified attorney before launch.
Using QuickVault
Your responsibilities
- You must provide accurate information and keep emergency contact details up to date.
- You are responsible for deciding who receives your vault, printed copies, downloaded files, or WhatsApp messages.
- You must not use the service unlawfully, interfere with security, copy the product for resale, or upload harmful content.
- QuickVault is for planning, handover, and emergency reference. It does not replace professional veterinary care.
Accounts, access, and availability
Sign in and service limits
- You are responsible for keeping your login details secure.
- We may suspend or restrict access where needed for security, misuse, maintenance, non-payment, or legal compliance.
- We aim to keep the service available, but outages, maintenance, and third-party failures can happen.
Purchases and refunds
Consumer-facing terms
- Prices are displayed in South African rand unless stated otherwise.
- Refunds, cancellations, and cooling-off rights will be handled in line with applicable South African consumer law.
- For billing help, contact support@vurapet.co.za.
Liability and law
South African governing law
- To the fullest extent allowed by law, VuraPet is not liable for losses caused by inaccurate user information, delayed emergency action, third-party services, or device failure.
- Nothing in these terms excludes liability that cannot legally be excluded under South African law.
- These terms are governed by the laws of the Republic of South Africa.
- Disputes should first be raised with support@vurapet.co.za so we can try to resolve them informally.
Important Disclaimer
Please read this before relying on any emergency or care instructions in QuickVault.
Not veterinary, medical, or legal advice
QuickVault is an information and planning tool
- VuraPet QuickVault does not diagnose, treat, or provide veterinary advice.
- Always contact a qualified veterinarian or emergency animal hospital for urgent symptoms, suspected poisoning, collapse, seizure, difficulty breathing, trauma, severe pain, or any situation where you are unsure.
- The panic button, emergency guide, and first 10 minutes card are prompts to help a sitter act quickly. They are not a substitute for professional judgment.
- The owner is responsible for checking that all pet, medication, allergy, vet, and contact information is accurate before sharing the vault.
- The legal pages are general South African-law-oriented templates and are not legal advice.